Faq

What kinds of water bottles do you sell?

We sell reusable stainless steel, aluminium (epoxy resin-free lining), BPA-free plastic, and glass water bottles, as well as baby bottles.

What type of water bottle do you generally recommend?

Reusable, environmentally friendly stainless steel water bottles are easy to clean, and you can find some great patterns on stainless steel water bottles. View our exciting line-up of stainless steel water bottles here.

Will you ship to Greenland?

Yes, we will ship to anywhere except a post office box. If you live outside of Canada or United States, please contact us at [email protected], and we will personally take your order and make sure that your favourite water bottle is sent to you. For all international orders, customers are responsible for paying any customs, import duties and/or any other charges or fees that may be incurred by importing products into your country.

What methods of payment can I use?

We accept Visa and Mastercard. All prices are in Canadian dollars.

What taxes do I have to pay on my order?

If you purchase within Canada, there is a 5% Goods and Service Tax (GST). If you live in specifically in Ontario, New Brunswick, Nova Scotia, Newfoundland and Labrador, the Harmonized Sales (HST) of 13% is applicable; in British Columbia, the Harmonized Sales Tax (HST) is 12%.

If you are ordering from the United States you do not have to pay any Canadian taxes.

How long will it take to receive my order by mail?

If you are ordering from Canada we use Canada Post, and delivery usually takes between one and seven days. If you are in the United States we ship using U.S.P.S. Expedited mail service, and delivery usually takes six to 12 days. Once you make your order, we will send you a tracking number so that you can track your package.

How much will it cost to ship my water bottle(s)?

Value of Order Up to $30 $30.01 – $60.00 $60.01 – $90 >$90.01
Canada $8.50 0.00 3.00 5.00
United States 3.00 5.00 6.50 $20.00

How can I find out the status of my order? 

After you place your order, you will receive an order confirmation email. Once your order has shipped, you will receive a shipping confirmation email. This email will include a link to track your package. Simply click on the link to receive the estimated delivery date.

If my water bottle is defective when I receive it, can I return it?

We’ll replace your defective water bottle within 30 days of shipping, guaranteed. Simply mail your damaged water bottle back to us and we will refund your money onto your credit card.

We also guarantee to refund your bottle within 30 days if you are not 100% happy with the product. It’s hassle-free. Just mail your bottle back to us and we will refund your money onto your credit card.

If you have any other questions, please email us at [email protected]

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